Frequently Asked Questions

about the order

Is same-day/next-day delivery possible?

Delivery will be made within 5 business days of placing the order. In the shortest case, it will be delivered the next day, but please note that we cannot guarantee it.

Can I place an order without registering as a member?

You can place an order without registering as a member.

Can I place an order by phone or email?

Orders are accepted only from the official website. We also accept emails for wholesale sales.

Can I combine shipping if I purchase multiple items?

If you purchase multiple items, we will combine them into the fewest possible boxes and ship them together for the best shipping cost. Please rest assured.

Can I specify a place other than my home, such as a hotel or inn, as the delivery address?

It is possible, but if you do not want to defrost immediately, please check in advance whether the delivery destination has freezing facilities.

Can I place a bulk order?

Depending on the stock status, we may consult with you about the delivery date, etc.

Can I cancel after ordering?

Cancellation is possible only during the shipping process of the product. Please contact us from the inquiry form.

About the product

About Midsummer Gifts, Gifts, and Noshi

For ecological activities, we do not prepare gift wrapping or gifts. We are wrapping with a simple ribbon seal.

About returns and exchanges

Please contact us within 7 days after receiving the item for exchange or return.

Product Damage, Wrong Product Delivery, and Defective Products

We will replace or refund immediately. In this case, the shipping fee will be borne by us.

About returns due to customer's convenience

Please note that the return shipping fee will be borne by the customer. Also, we cannot accept returns of opened products.

About delivery and delivery

about shipping cost

The shipping fee includes tax. Nekoposu (uniform nationwide up to 300g product) ¥385-, shipping (Honshu, Shikoku) ¥720-, (Hokkaido, Kyushu) ¥1060-, (Okinawa) ¥1400-

About free shipping

Free shipping for purchases over ¥11,000.

Specify delivery date

Only if you select "Yamato: Departure Payment" for delivery, you can specify from the day after the order confirmation date, or the day after next, depending on the area.

Designation of delivery time zone

Morning, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, 19:00 to 21:00, no designation.

About delivery to remote islands

Shipping charges may differ from those listed above. In that case, we will contact you separately.

I want to know the delivery status

Since the inquiry number is described in the shipping completion mail, please check with that number.

About cat POS service

Please note that even if you are not at home, it will be posted to your home mailbox, and you cannot specify the date and time.

About payment

What are the payment types?

Credit card, convenience store payment, and bank transfer are available.

Can I change my payment method?

The payment method cannot be changed after the order has been placed.

Can you issue a receipt?

Please write the address in the memo field when ordering. I will enclose it with the product.

Can I pay for multiple orders together?

Due to system specifications, payment will occur for each order.

About your account

Can I change my account information?

Only the address can be added or modified from My Menu.

Can I cancel my membership?

Is possible. Please use the contact form to contact us regarding your withdrawal.

Notice to customers

Thank you very much for your patronage of the tea specialty store Dimbura.
Two years have passed since my father, Takeshi Isobuchi passed away, but we have received many inquiries from customers, so we would like to inform you again.
"Tea Isobuti Company", which my father founded, and our shop "Tea Specialty Shop Dimbura" have different business owners and have no relationship at all.
Dimbura, a tea specialty store, imports and sells black tea independently following the wishes of my father.
In addition, the name "Isobuchi" has taken on a life of its own, and I am very puzzled by the fact that there are so many products related to black tea.
It seems that there are many similar products on the market, so please be careful.
Best regards